Faqs

FAQs

EVENT INFORMATION

How can I take part in 2018?

If you want to take part in 2018 then you must pre-register here and you will be the first to hear about next year’s event. Spaces in the event are limited so this is the only way to even be in with a chance of riding next year.

 

FINISH TIMES

I didn't get a finish time or have a query. What do I do?

You can view the finish times here.

If you’ve tried searching the Finish Time List using your rider number / name / email address but still cannot find a time or you have a query regarding your time, please email timing@raceahead.net with your details.

Why is there no detailed breakdown by age, gender, etc.?

You can view the finish times here.

Vélo Birmingham is not a race and whilst we provide all riders with a finish time, we do not breakdown or categories this any further.

 

PERSONAL RIDE PHOTOS

Who do I contact if I have an issue with my personal ride photos?

Please either tweet @Pic2GoUK or email info@sussexsportphotography.com and they will deal with your query.

 

EDITS / WITHDRAWAL / CANCELLATIONS

I entered but did not attend the event. What are my options?

We are unable to process any late withdrawal requests unless it is due to a medical condition, of which proof will be required to be sent to hello@velobirmingham.com. Please see our Terms of Entry for more information; we apologise for any disappointment this may cause.

Charity Riders:

If you had secured a Charity Place you must contact them directly.

Will public transport still be operating?

Some bus services will be diverted or suspended due to the road closures and may not operate their full route. Network West Midlands has created a comprehensive guide with information from all bus operators. This handy travel advice will help keep you moving on the day. Visit Network West Midlands for further details.

 

EVENT WEEKEND

What is my start time and rider number?

Start times and rider numbers can be viewed here.

How do I redeem Fast Track parking?

Fast Track Riders:
Your free parking space on Sunday 24 September will be located in the Arena Birmingham (NIA) multi-story car park. Your parking pass, which will include instructions of how to redeem your free spot, will be in your rider pack which you will receive in the post 2-3 weeks before the event.

Please note all cars must be in the car park before 06:00 on Sunday due to road closures being in place. Due to height restrictions, roof racks will not fit into the car park.

 

ROAD CLOSURES

When can I find out more details about road closures?

Due to the scale and numbers participating in Vélo Birmingham, it will be necessary to implement road closures across the full route to facilitate the safe passage of the participants.

The route has been carefully considered and selected through a partnership of all local authorities, emergency services and transport operators to minimise the inconvenience of the necessary road closures. Emergency Services will be operating as usual and the public should use normal protocol in the case of an emergency.

To view specific Road Closure FAQs, please click here.

We will do all we can to provide you with more information on how you can best navigate your way around the road closures.  If you have any queries regarding the route and subsequent road closures please email route@velobirmingham.com.

 

OTHER

Can I purchase official Vélo Birmingham merchandise?

Yes! Grab some of our popular event kit right here.

I have lost something. Can you help me find it?

If you were unfortunate to have lost an item at the event, please send a detailed description of the item and where you may have lost it to hello@velobirmingham.com. Please write ‘Lost Item’ as the subject line.

I have a question that isn’t answered in the FAQs, how can I contact you?

Please drop us an email at: hello@velobirmingham.com